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Frequently Asked Questions: 

 

  • Do I need an Appointment? YES. Same day appointments are often available. However, Appointment clients have priority. 24 hour cancelation required. Clients that repeatedly cancel or are no shows, will not be given future appointments without prepayment. Be respectful. 

 

  • How long does grooming take? Usually 1-5 hours depending on the services needed, breed, temperament, and coat condition. We will call you when your pet is ready for pick up. Please pick up promptly.

 

  • What payment methods are accepted? Cash & Local Check. $35 returned check fee applies.

 

  • Is Tax included? Yes. Texas and Guadalupe County impose a 6.75% tax on grooming services.​

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  • Do I need shot records? Yes, rabies is required. All other shots are recommended.​

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  • Can I stay while you groom my pet? This is not recommended. We are a small Salon and most pets will not cooperate while their owners are present. However, this service is available at extra charge & by appointment only. A fee will be charged for difficult pets, in addition to this special service rate.

 

  • Do you groom cats?  Depends on the cat! Jennifer is available to visit your vet's office under sedation.

 

  • Do you groom Exotic Pets? We will perform basic services on Exotics that have a Rabies Vaccination and are tame. Appointment required. 

 

  • Do you groom "aggressive breeds"? All breeds are welcome with rabies shot. We take each pet on its own merit. 

 

  • Do you groom aggressive dogs? Some pets may need to be muzzled. Rabies Vaccination Proof & Appointment required. We will do what we feel safe at the salon, or at your vet's office if sedation is needed.

 

  • Can I tip the Groomer?  Yes. Tips for services are very much appreciated! :) 

 

 

Before Your Visit Tips:

  1. Make sure your pet has had ample time to relieve themselves before leaving home and before check-in. Pick up your pets waste.

  2. Brush your dog to remove mats or tangles, this will save on your grooming bill. ;)

  3. Exercise your dog before coming. A brisk walk or a game of fetch will release built up energy and make grooming easier.

  4. All pets must be on leash or in a carrier at all times on the property. 

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