Our Policy:
Below is our policy form that Clients are required to complete and sign upon the first visit.
FACILITY POLICY:​
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• Please be respectful of our Home and privacy. Do not show up without an appointment.
• Gate unlocks 10 minutes prior to the first appointment. NEVER honk. If gate is closed contact us by phone.
• Pets must be relieved at the provided potty area PRIOR TO CHECK IN, & YOU are responsible for picking up after your pet.
• Pets MUST be on leash or in carrier at all times. *Farm animals are on the property
• Owner to provide proof of yearly Rabies vaccination, or Veterinarian waiver.
• Do not bring a female during her heat cycle. PLEASE wait 2 weeks from cycle end.
• We require that you inform us if your pet:
-has ever bitten, is aggressive, or fearful, ESPECIALLY towards a groomer, PLEASE remember our safety.
-has fleas. If fleas are present a flea treatment is required, for an additional fee
-is ill, coughing, or has shown any unusual symptoms
-has ever been attacked or abused
• We reserve the right to refuse any client for any reason. Disruptive or aggressive clients will not be tolerated.
• If you need to cancel, we require 24 hour notice or 100% of appointment will be charged for missed revenue.
• We reserve the right to charge a late, cancellation, or absentee fee for any service.
• All advertised prices reflect a 3% cash discount. Non-cash payment do not receive this discount.
• A $35 return check fee applies.
• You are responsible for any loss or damage caused by you, your pet(s), your person(s), or your property.
• We will contact you when your pet is ready for pick up. Please pick up promptly. We are a small facility with limited space.
• You agree to pay all charges at the time you pick up your pet, and Petopia, LLC reserves the right to file charges for theft of services until all charges have been paid in full.
• I understand that if my pet is left overnight that Emergency Boarding Fees will apply, and if left for over 48 hours, it will be considered abandoned, and we reserve the right to transfer the pet to animal control or appropriate rescue.